Return and Exchange Policy
HIDeXtra Products Warranty
Our HIDeXtra line of HID lighting products are all covered by a one-year limited
warranty against manufacturer defects, in which a manufacturer-defective part,
in the kit and within the warranty period will be replaced at no additional
charge. The warranty is void if the cause of damage or failure is due to abuse,
neglect, improper installation, use other than the intended use or application,
accidents, or natural disasters. All bulbs are tested and burned in by the
manufacturer prior to delivery. It is the purchasers’ responsibility to incur
all warranty and return shipping charges. Our HID-Xenon Conversion Kit are for
off-road driving only within the United states only, we do not held any
responsibilities if its used on daily driving.
Return & Exchange Policy:
If your product becomes defective within the first thirty (30) days of the
invoice date, you may return it for an exchange only. All non-defective
exchanges are subject to a 25% of restocking fee. Before returning any item, you
must contact our returns department from within thirty days of your invoice and
we will provide you with return instructions and a RMA (Return Merchandise
Authorization) number, the RMA no. are only good for 12 days from the day of
issue. Defective items may be returned for a same-item exchange only.
In order to process the exchange, your purchase must be returned with shipping
prepaid. All items must be in "as-new" condition, in original packaging and,
with all warranty cards, manuals and accessories. Any discrepancies could result
in a delay or partial forfeiture of your credit. All non-defective returns for
credit or exchange are subject to a 25% of restocking fee, and must be completed
within 30 days of the invoice date. All non-defective exchange are subject to a
$15 processing fee, and must be completed within 30 days of the invoice date.
For all light products, please test product for factory defects prior to
installation. Once an attempt of installation has been made, all light products
are not exchangeable unless the items become defective. No cancellation, refund,
or exchanges on special order items. www.hidextra.com will not be liable if you
order the wrong product. We provide technical specification information so that
you can make an educated buying decision. For any shipment that is refused, you
will automatically be charged $10.00 or 10%, whichever is greater (for
international order we will charge 30% of the invoice price plus all shipping
and duty we paid for the return product(s), to cover costs associated with
processing your order and return. Shipping costs are not refundable. We will
issue an exchange item for the product when your exchange meets these
guidelines. The cost of shipping will be credited only in those instances where
the return is a result of our error.
Damaged Products If your product has been damaged in shipment, you must contact
us within 24 hours of receipt. Please call us immediately at +1.860.821.8212.
