Return & Exchange Policy:
If your product becomes defective within the first thirty (60) days of the invoice date, you may return it for an exchange only. All non-defective exchanges are subject to a 25% of restocking fee. Before returning any item, you must contact our returns department from within thirty days of your invoice and we will provide you with return instructions and a RMA (Return Merchandise Authorization) number, the RMA no. are only good for 12 days from the day of issue. Defective items may be returned for a same-item exchange only.
In order to process the exchange, your purchase must be returned with shipping prepaid. All items must be in "as-new" condition, in original packaging and, with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. All non-defective returns for credit or exchange are subject to a 25% of restocking fee, and must be completed within 60 days of the invoice date. All non-defective exchange are subject to a $15 processing fee, and must be completed within 30 days of the invoice date. For all light products, please test product for factory defects prior to installation. Once an attempt of installation has been made, all light products are not exchangeable unless the items become defective. No cancellation, refund, or exchanges on special order items. www.hidextra.com will not be liable if you order the wrong product. We provide technical specification information so that you can make an educated buying decision. For any shipment that is refused, you will automatically be charged $10.00 or 10%, whichever is greater (for international order we will charge 30% of the invoice price plus all shipping and duty we paid for the return product(s), to cover costs associated with processing your order and return. Shipping costs are not refundable. We will issue an exchange item for the product when your exchange meets these guidelines. The cost of shipping will be credited only in those instances where the return is a result of our error.
Damaged Products If your product has been damaged in shipment, you must contact us within 24 hours of receipt. Please call us immediately at +1.860.821.8212.