OPT7 Online Store Shipping Policy

1. Standard or Free Shipping: OPT7 ships orders using USPS, UPS, and Amazon Logistics. Our shipping partners offer an estimated transit time of 5 to 7 business days. However, the shipping carrier will be chosen and determined by the Fulfillment Center and we reserve the right to use the shipping partner of our choice.
    
2. Free Shipping offers apply to all lower 48 US states only. Orders to non-contiguous states and territories including Alaska, Hawaii, and Puerto Rico may incur extra shipping fees and will be displayed at checkout.
    
3. Orders will take 1 to 2 business days to process. A tracking number will be provided as soon as it is available. We are closed on the weekends and major US holidays. Please allow additional time to process if your order is placed when our office is closed.
    
4. You should receive an email confirmation within a few minutes after an order is placed. If you do not receive the confirmation email, please check your spam or bulk email folder in case the email is delivered to your spam folder. If you need an order update, please contact us and select Shipping Support in the drop-down request. 
    
5. Most orders will be fulfilled by Amazon Fulfillment Centers within 2 to 4 business days (excluding weekends & major US holidays) after an order is placed throughout the United States. 
    
6. We do not ship to the following types of addresses. 
   1. P.O. Box
   2. A.P.O. (Army Post Office)
   3. F.P.O. (Fleet Post Office)
   4. D.P.O. (Diplomatic Post Office)
   5. Hotel, motel, or residential hotel

If you use the address types mentioned above, your order will experience delay as our team will reach out to you for a physical shipping address and hold your order for up to 7 days. A held order without a response will be canceled. 

7. OPT7 is not responsible for lost packages if the wrong address was provided and shipped. Once the order is shipped, OPT7 is no longer responsible for the package. If the order has yet to be shipped, please contact us ASAP to update the order. 
    
8. The customer is responsible for providing the correct shipping address. If an incorrect or incomplete address is entered, OPT7 Lighting will not be responsible for replacing the product if it is marked delivered.
    
9. The customer is responsible for ensuring that the shipping address provided is a secure location. If a package’s tracking information is marked as delivered but is lost or stolen afterward, OPT7 will assume the package has been delivered accordingly and will not provide a replacement or a refund for the stolen or lost product.
    
10. Track USPS package:
    - https://tools.usps.com/go/TrackConfirmAction
     
11. Track UPS package: 
    - https://www.ups.com/track
     
12. Track Amazon Logistic package:
    - https://track.amazon.com/
     
13. If a package is returned to our Fulfillment Center due to the following issues, your order will be refunded with a 20% restocking fee charged. If the package is returned due to the following issues but is lost during transit back to our Fulfillment Center, the order will not be refunded.
    1. Undeliverable
    2. Contains insufficient or wrong address
    3. Fail to pick up at the local Post Office, UPS Store, or Amazon Locker where the package is held within the time frame given
        
14. If your order arrives in the conditions listed below, please retain the original shipping boxes, and product packaging to be reviewed, and contact us within 7 days after it is delivered. DO NOT THROW AWAY ORIGINAL PACKAGE.
    1. Damaged
    2. Missing part(s)
    3. Wrong item/product
        
15. We are unable to make changes or substitutions once an order is paid. If the order is not shipped, we can cancel and refund the order and have you re-order with the correct items. 
     
16. OPT7 does not ship products, parts, or warranty replacements to addresses outside of the United States. You could consider using a freight forwarder to alleviate OPT7 orders to international addresses. The customers are responsible for compliance with all export policies of the United States and import regulations of the destination country. OPT7 is not responsible for any tariff, fine, fee, or charges if products are forwarded or carried outside of the United States. OPT7 Lighting must not be listed in any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). OPT7 reserves the right to approve or cancel any order with a freight forwarder listed as an addressee.
     
17. Purchases made on Amazon Canada and sold by OPT7 Lighting are exempted from shipping policy #16. Purchases made on Amazon Canada but sold by a third-party seller will NOT be exempted from shipping policy #16.
     
18. If you wish to cancel your order, please contact us within one business day after an order is placed. However, we cannot guarantee whether a cancellation request will be processed if it has been submitted for fulfillment. An order cannot be canceled if a tracking number has been assigned. You may contact us to set up an RMA request after the order is delivered. 

OPT7 Online Store Return Policy

If you wish to return an item, please complete the Return Request Form. Please include your order number, order date, and which item in the order you wish to return. Please allow 1-2 business days for an OPT7 Customer Experience Representative to review your request and respond. We are closed on weekends and holidays. Requests received on weekends will be reviewed on Monday. If Monday is a holiday, the requests will be reviewed on Tuesday. We appreciate your patience and understanding. 

1. If your purchase is on Amazon or eBay, please request your return with the platform. OPT7 Online Store Return Policy does not apply to purchases made on Amazon or eBay. 
    
2. Within 60 days of the order date 
    
3. OPT7 Customer Experience Team will provide an RMA number once the request is processed and accepted. We are unable to accept a return without an RMA number. No refund will be issued until the purchased item is returned and received by OPT7.
    
4. OPT7 Lighting is not responsible for lost returns. Please purchase shipping insurance and obtain a tracking number for your records.
    
5. OPT7 does not cover return shipping costs for the following return reasons (not all-inclusive):
   1. Buyer error
   2. Buyer choice or discretionary return
   3. Changed Mind
   4. No longer want or need
   5. Order shipped before cancellation request is processed
   6. Brightness not as expected
   7. Color not as expected as"...too blue...", "...doesn't match my existing lighting..."
   8. Not as good as competitors’ products
   9. The product does not fit my vehicle
       
6. OPT7 refund will not cover the following out-of-pocket expenses 
   1. Any installation costs
   2. Any removal costs
   3. Any return packaging costs
       
7. Contacting support does not freeze or extend the 60-day return for refund period. 
   
   
8. Return shipment may take up to 4 business days to review and process after it is received by the OPT7 RMA Department. A refund request will be submitted thereafter.
    
9. OPT7 Lighting reserves the right to charge a restocking fee on RMA returns. A restocking fee is a percentage of the purchase item's price. Please refer to the table below on the terms, conditions, and percentages of restocking fees:
    

10. A refund may take 2 to 5 business days to process back to the original payment method. 
     
11. The following Shipping and Return Policy is specifically for the orders financed by Klarna.
    1. How do I return my order if I used Klarna at check out?
    2. How long does my refund take using Klarna? 
    3. No changes or substitutions can be made for orders using Klarna as the payment method.  
    4. Orders financed by Klarna can take 1 to 2 business days to process and ship in 3 to 4 business days after being processed. 
    5. An email with tracking information will be sent to you when available. The tracking information will also be available on your Klarna account. 
    6. Restocking fees may apply to orders financed by Klarna Bank.